LOVELY LASH has been created to be a relaxing and fun atmosphere for our guests and an enjoyable environment for our team of technicians. We adhere to certain policies to benefit you, our clients, and our valued team of professionals.. We welcome you and will work hard to provide a great experience as we hope to become your favorite LASH EXTENSION SALON in Long Island and New York City.
Customer satisfaction is the most important thing to us!!! , we want you to absolutely adore your lashes and your experience with each and every technician at LOVELY LASH New York City. If for any reason you are unhappy with the results or anything at all, please contact us within 3 days so that we can schedule an appointment to fix any issues.
If you arrive late, we will do our very best to accommodate you however, time may not permit for us to honor your full service and your appointment may be shortened and/or rescheduled to ensure we are on schedule for our next client. If you arrive 15 minutes late or more we will need to reschedule your appointment so our technicians can provide you with the absolute best quality of work.
For the courtesy of our technicians and clients on a waiting list, we do ask for 24-48 hours advance notice to cancel or reschedule an appointment.
Definition of a “No-Show” Appointment- LOVELY LASH defines a “No-show” appointment as any scheduled appointment in which the clients either:
– Do not arrive at the appointment.
– Cancel with less than 24 hours’ notice.
– Arrive more than 15 minutes late and consequently unable to be served.
Consequences of No-Show appointments-
– $30 of the No-Show fee will be charged on your next visit or any coupon or voucher will be redeemed.
– if you miss 3 or more appointments within a year, you will be dismissed from us, your remaining scheduled appointments will be canceled.
Retail product purchases are a final sale.
For the safety of your children and as a courtesy to other clients we ask that you make child care arrangements before your appointment. Our work is very detail orientated and involves an extreme amount of concentration and focus. Please understand this is for your safety and the safety of your children. We want to provide the most enjoyable and relaxing experience for everyone. We do not allow anyone under the age of 13.